I think you just did a better job then my 4-years of Penn State ;) This only made me want to connect further with you more. One additional distinction - that has blown my mind - especially in the US (Oh did I mention I just worked for an ownership/management group..) the brands aren't typically managing anymore - unless it's high end full service. There are a HUGE amount of 3rd party managers. I tell this to friends all the time who want to get mad at Hilton for a bad stay. The bad stay was not Hilton's 'fault' Hilton is a franchisor. The owner and/or management company are really in charge of the guest experience....
I think you just did a better job then my 4-years of Penn State ;) This only made me want to connect further with you more. One additional distinction - that has blown my mind - especially in the US (Oh did I mention I just worked for an ownership/management group..) the brands aren't typically managing anymore - unless it's high end full service. There are a HUGE amount of 3rd party managers. I tell this to friends all the time who want to get mad at Hilton for a bad stay. The bad stay was not Hilton's 'fault' Hilton is a franchisor. The owner and/or management company are really in charge of the guest experience....
True! We worked with Springboard Hospitality as our manager partner for the Hilton Garden Inn. I totally left that part out 🙈